Frequently Asked Questions & Answers

Alien’s FAQ page will try and answer most of the common questions. If you still have a question, please contact us. For the fastest reply back to your questions, please use our online inquiry form that is available on our contact page.

What is your shipping policy?

Please view our Terms & Shipping page. Click Here.

Can I ship my order to a different shipping address?

If a customer provides a billing address that does not match the billing address on the bank records, your order will NOT be honored. We only ship to the credit card holders billing address to prevent fraud. Also, orders CANNOT be placed by third parties; if the name on the Credit card does NOT match the name of the person placing the order, the order will not be honored.

What type of payments to you accept?

USA or Canada: Visa, MasterCard, Discover, Debit Cards and Money Orders. International: Money Orders payable in USD only.

My credit card wasn't charged, but my statement says funds are being held. What's the going on?

When a transaction is attempted and even if it is declined, your bank may hold the funds for up to three business days before releasing it. We have no control over this, it’s a standard banking procedures.

Do you ship to countries other than the USA or Canada?

We ship Worldwide – International customers can order via mail order and pay only using a money order, payable in US Dollars. We only accept credit card payments from customers in the United States and Canada!

I placed an order, but never received my email confirmation, where is it?

After you place an order, you should have been sent an automated Order Summary email with your order number. It’s possible that you entered an incorrect email address during the order process. Another possibility is that it’s in your SPAM Folder. Please contact us using our online form and include your full name, address, telephone and order number if known.

Where is my order?

Please allow 24 to 48 hours for processing all orders. An order placed on a weekend or holiday can delay it a bit longer. For shipping time information, view our Terms & Shipping page. Click Here.

When I order, is it secure?

We keep you secure while you’re shopping with us. All payments processed through our site are handled over Secure Socket Layer (SSL). Secure Sockets Layer technology provides you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

Do you accept returns?

No, we do not accept returns for any consumable product. The only exceptions are: 1. We will exchange any unopened products shipped in error by us.  2. If you decide to cancel after it has been shipped. If your order has already been shipped, send us an email with your request and when the package shows up, “Do Not Open the Package”, mark return to sender and drop it back in the mail or hand it back to your mail delivery person. If the package has been opened, there is no way we can guarantee the product has not been tampered with so we cannot accept returns of opened packages (meaning the box it was shipped in).

Do your herbal products contain pesticide, chemical or synthetic?

No our products do not contain any pesticide, chemical or synthetic. Thankfully the bounty of mother nature has made it possible to offer all natural, effective products at an affordable price, without having to spray them with untested, highly addictive, harmful chemicals, pharmaceutical additives or synthetics. Ingredients used are USDA certified organically grown or wild crafted herbs and plants. Our artisan designed herbal blends are specifically for enhancing your mood and energizing your body while helping you dance all night long, socialize, and enjoy music or sensual pleasures. They inspire, relax, facilitate creative thought, general well-being, lift mood, ease tension, and open us up to the spirit.

Which is the best?

We get this one a lot, yet it is a very difficult question to answer. As we said before each person who uses our herbal blends does so for different reasons. Each person is different, therefore, each person gets a different experience. For instance, some people want to relax while others are looking for a stimulant or energy boost. Others want to enjoy a euphoric feeling, while others are looking to either mellow-out after a long day at work. Only the Best of the Best are featured on our site, so in essence, all our blends are the best. We believe that the customer must make the ultimate judgment of the “perfect herbal blend”. We feel one of our samplers is the best way to go if you can’t decide.

Best way to use your herbal blends?

Our herbal blends are multipurpose you can steam, brew, drink, vaporize, burn, blend, or roll…. there’s lots of amazing ways to enjoy our herbal blends.

Will the blends affect my prescription or medication? Are there restriction?

We ask that people be sensible about using our products. Do not use these products if you are pregnant or have any medical conditions. As with any existing condition, always consult your health care professional if you have any concerns. Our products are 100% natural, organic herbs and plants with zero chemicals, and zero synthetics. Just healthy, happy herbals in harmony with long-standing tradition as gateways to greater health, wellness and spiritual connection. Our blends are specifically for enhancing your mood and energizing your body. They are all natural herbal alternatives for energy, sex drive, and relaxation. Our blends do enhance your senses, soothe your mood, unwind your mind, better sleep, create blissful feeling, a charming smile, and could make your day a heck of a lot better.

What if I still have a question that has not been answered?

You can email us, write to us or use our online form. Click Here!
All orders are shipped via the United States Postal Service (US Mail / Post Office) from Phoenix Arizona. We use delivery confirmation or tracking on all orders to USA to ensure your order gets to you.

All packages are shipped very discreetly .... Only you know what is inside! ×
Every time you place an order that is $29.95 or more before shipping you receive a FREE GIFT as our way of saying "Thank You".

Although we pick which free gift you receive - your free gift usually is a sample of one or more of our top selling herbal blends. If you have previously ordered from us we try and send different samples or products each time you order. Depending on the size of your order we try and add additional or larger FREE samples of the many different herbal blends or the fabulous herbal smoking blends we carry. ×
Your online order with is 100% secure. Our shopping cart protected with Secure Sockets Layer (SSL), the standard for encrypted commercial transactions throughout the Internet.

When accessing a secure server, the first characters of the site address will change from "http" to "https". SSL encrypts all personal information, including your name and credit card number, so that this information cannot be read as it travels through the Internet. We guarantee that every online transaction you make will be 100% safe. ×
WHEN YOU CAN'T DECIDE - Since we only sell the best of the best herbal products on our site in essence all our herbal blends are the finest. So how do you choose which one is best for you among so many different brands and products? The answer is, it isn’t easy. But by choosing any one of our cost saving combo packs it certainly can help.

How? Because by trying anyone of our different samplers or combo packs you’re bound to find the ultimate herbal blend that's right for you and delivers exactly what you've been looking for. So try a sampler for yourself, and discover the products that most appeal to you. Then you can go on to stock up with confidence. That, after all, is the theory behind all sampler and combo selections. ×